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What are the cancellation policies for boarding?

Updated cancellation policies are in effect as of October 12, 2016. Check out this support article to see what's changed.

The cancellation policies available are:

  • Flexible: Guests can receive a full refund (minus any service fees) if they cancel by noon local time the day before the Vacay start date. Guests will be charged for 50% of the booking total, up to $50, if they cancel after that time.

    For example, a Vacay that begins on Thursday must be canceled by Wednesday at noon.

  • Moderate: Guests can receive a full refund (minus any service fees) if they cancel 3 days prior to the Vacay start date. Guests will be charged for 50% of the booking total, up to $50, if they cancel after that time.

    For example, a Vacay that begins on Thursday must be canceled by Monday.

  • Strict: Guests can receive a full refund (minus any service fees) if they cancel 7 days prior to the Vacay start date. Guests will be charged for 50% of the booking total, up to $50, if they cancel after that time.

    For example, a Vacay that begins on Thursday must be canceled by Thursday the previous week.

  • DaycareGuests are entitled to receive a full refund (minus any service fees) if they cancel 1 day prior to the start of the individual daycare session, and will be refunded 50% thereafter. For example, if the daycare session begins on 7/5, you must call by 11:59pm PST on 7/4 for a full refund. Note, the daycare cancellation policy applies separately to each individual daycare date. In other words, if you have a reservation for daycare on Wednesday and on Friday, you’ll need to cancel both separately (by 11:59pm Tuesday for Wednesday’s reservation; and by 11:59pm Thursday for Friday’s reservation).

Updated cancellation policies are in effect as of October 12, 2016. Check out this support article to see what's changed.

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