Support Center

What is the cancellation policy for Daycare? Does it differ from my own policy?

There is one set cancellation policy for daycare for all Hosts and Guests, which differs from the policy you have set for boarding/sitting.

Your Guest will be entitled to a full refund if he/she cancels 1 days prior to the start date of the individual daycare session, and will be refunded 50% thereafter. For example, if the daycare begins on 7/5, your Guest must call by 11:59pm PST on 7/4 for a full refund. Note, the daycare cancellation policy applies separately to each individual daycare date. In other words, if a Guest has a reservation for daycare on Wednesday and on Friday, they’ll need to cancel both separately (by 11:59pm Tuesday for Wednesday’s reservation; and by 11:59pm Thursday for Friday’s reservation).

 

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