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What is the cancellation policy for Daycare?

Please note there is one set cancellation policy for daycare for all Hosts and Guests, which differs from the individual policies Hosts have set for boarding/sitting.

You will be entitled to receive a full refund (minus any service fees) if you cancel 1 day prior to the start of the individual daycare session, and will be refunded 50% thereafter. For example, if the daycare session begins on 7/5, you must call by 11:59pm PST on 7/4 for a full refund. Note, the daycare cancellation policy applies separately to to each individual daycare date. In other words, if you have a reservation for daycare on Wednesday and on Friday, you’ll need to cancel both separately (by 11:59pm Tuesday for Wednesday’s reservation; and by 11:59pm Thursday for Friday’s reservation).

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