Support Center

Be Responsive!

It's important to reply to each and every message in a timely manner, even if you're unavailable for the time period requested. Your response score is comprised of the percentage of messages you have responded to and the average length of time it takes to respond to a message, and it appears on your public profile. Guests are contacting you because they love what they see on your page, and are eager for a timely response!

App Users: Stay in touch on the go! Download our free iPhone app or Android app on the App Store. The app allows you to receive notifications for all new requests and messages, read and respond to inquiries, accept or decline Reservation Requests, and access Guest contact information and message threads. You can even use it to take or upload photo updates for your Guests! We suggest you keep push notifications on to ensure you don't miss any communication.

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