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What Is A Reservation Request?

When you receive a Reservation Request, the Guest has already entered their credit card information, which means they're ready to book their dog's Vacay with you! Once you accept the reservation, their credit or debit card will be charged. You also have the option to decline the request, request more information or send the Guest a Custom Quote in place of the reservation. If you haven't had prior contact with the Guest, this is a good time to suggest a Meet-n-Greet before accepting the Reservation Request.

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